- A Tip from us all here at Refer-All:
In order to have your issue turned round as quickly as possible any screenshots or information you can provide will assist us.- ie: which screen you are currently using (Dashboard, Reports, Exports, Tasks etc ) and whether the
system returned an error message at all, if so, what was the message.
It is also really useful for us to know if your colleagues are also experiencing your issue.
Another great help would be a Referral ID if you are experiencing the issue within a person's referral record
We are pleased to be able to offer various methods for our customers to seek help and support with the system:
- Click on Help icon
- +New Support Ticket' under the Search bar
(Please note this is the place you can also Check tickets you have raised - by selecting Check Ticket Status)
You will see a blue Chat Icon at the bottom right of your Refer-All screen. You can click this and receive Live Chat support
Send an email to firstname.lastname@example.org
By calling us on 0845 465 1052
Please be aware that our Support hours are Monday to Friday 0900 hrs to 1700 hrs. Any requests received outside these hours will be picked up and dealt with during our business hours.