NB - This is for Scheme Administrators and Activity Administrators only
If you are unable to process a new referral which you are trying to enter into the system, it may be due to what browser you are using the Refer-All system in. Follow the below steps to rectify;
- Open up different browsers on your computer - (Internet Explorer/ Firefox/ Google Chrome)
- Try and process/ delete a dummy patient to test if its the browser you are using which is causing the problem.
If the browser is not the cause of the problem
- If all of your browsers work with the Refer-All system in place and the problem persists, you need to send us a help-desk ticket explaining what the problem is and the process you have done to check the system in the different browsers.
- Once we have received the ticket, we will alert you once solved.