NB - This is for Scheme Administrators only


Text messages can fail to be received by the client from time to time. In ReferAll, the system will automatically generate a task on the dashboard against a referral "Text message send failed". 

You can see the reason for the message failing. Below are the potential reasons; here's how to find out....

Click on the referral task on the dashboard, scroll down the page and click onto:


image


Below the yellow text message box you will see a list of information about all the text messages relating to the referral. Under the heading 'Delivery Status' a reason will be allocated. You will see Failed: (with one of the following reasons):


  1. Blocked

  2. Number Blacklisted

  3. No operator found

  4. Message barred by operator

  5. Failed message delivery

  6. Validity period expired

  7. Recipient device not capable

  8. Subscriber is out of credit

  9. Ported number


Most of the above is self-explanatory however to confirm reason 1 - Blocked means the recipient has blocked a previous text message sent from the scheme/service. Be aware the patient/client may have two+ referrals in the scheme/service.


We hope this helps explain why a text message may fail and enable you to follow up with the patient/client by another means, if desired.