Failed text messages
Modified on: Tue, 29 Oct, 2019 at 11:21 AM
How to check why a Text Message failed :
Text messages can fail to be received by the client from time to time.
The system will automatically generate a task on the dashboard against a referral "Text message send failed".
There can be several reasons that a text message fails - to find this out you need to click on the referral task on the dashboard, scroll down the page and click onto:
Below the yellow text message box you will see a list of information about all the text messages relating to the referral. Under the heading 'Delivery Status' a reason will be allocated. You will see Failed: (with one of the following reasons):
No operator found
Message barred by operator
Failed message delivery
Validity period expired
Recipient device not capable
Subscriber is out of credit
Most of the above is self-explanatory however to confirm reason 1 - Blocked means the recipient has blocked a previous text message sent from the scheme/service. Be aware the patient/client may have two+ referrals in the scheme/service.
We hope this helps explain why a text message may fail and enable you to follow up with the patient/client by another means, if desired.
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