To provide a new password you need to be logged into the system. Once logged in:

Updating a password for Referrers:

  1. Once logged in click the Change Password link towards the top right corner
  2. Your loginID will be provided
  3. Provide your existing password and create a new one and then confirm
  4. Click Change Password
  5. Log out of the system and then login using your new password
*Please note, passwords must be a minimum of 8 characters and contain at least one number and one capital letter *

Updating a password for other users:

If you have been set up as a Practice Admin (given administrator rights during the creation of your account). The Manage Users icon will be visible if you have administrator rights.

  1. Click the Manage Users icon.
  2. Click Manage Login next to the person you wish to update.
  3. The login ID will be provided.
  4. Provide a new password and confirm password*. Provide a new password reset phrase and confirm password reset phrase*.
  5. Ensure the user confirms that they have read, understood and accept Refer-all's terms of use and privacy policy and tick the box.
  6. Click Reset Login.