• Letter templates must be created before they can be accessed within the ReferAll system. 
  • To create the letter template you will need to create the actual letter as a word document and type in the merge codes (exactly as they appear in the merge codes document) in the appropriate places. 
  • If you are using a window envelope, you need to set the name and address in the correct position for printing (we will not check this).
  • If you embed images in the document please keep these as low resolution as possible to minimise the file size. 
  • The templates need to be sent through to ReferAll support for uploading onto the live system. 
  • We will advise when the letters have been uploaded. 
  • Here is the link to the merge codes