Need to email or print a number of the same type of questionnaires? Batch emailing questionnaires is currently not an available option in the system.
Here is a workaround:
Referrals with an email address - many of our clients use the email questionnaire feature; the downside is the 'Email questionnaire' link in each referral needs to be clicked. The upside it is a quick process if kept on top of. It's best to set up an event based task, for example X number of days after set to Completed or Left Early. For more help on setting up a task, see the Solutions Article https://support.refer-all.net/a/solutions/articles/17000004307-create-a-new-task-event-based-
When the task has been generated on the dashboard, click on the right side, hover over and chose option "Questionnaires". This takes you straight to the questionnaires tab in the referral record. From here click 'Email questionnaire" against the chosen questionnaire. The patient clicks on the questionnaire link from the email, completes it and saves without the need for a login and saved back in the referral record (saving precious time on admin). If the client completes it, a task is generated on the dashboard informing you it has been completed.
The email template wording is built into ReferAll with the following text:
You are receiving this email as you have been referred to [[SchemeName]] operated by [[SchemeProvider]].
To help us evaluate our service and ensure we are reaching the needs of our clients, we ask all people to complete a set of questionnaires.
Your answers remain strictly confidential and are used to ensure that we provide safe, effective services and are able to demonstrate our effectiveness. The questionnaire will help us greatly when evaluating our service.
Please click on the following link to complete the questionnaire:
» Link to questionnaire
If the link above does not work, please copy and paste the following hyperlink into your browser address bar:
This email is autogenerated. Please do not reply to this email.
If you have any queries or you have received this email in error please contact [[SchemeProvider]] on [[ScheemProviderTelephone]].
This communication is from ReferAll on behalf of [[SchemeProvider]]. This email and any attachments are confidential and for the exclusive use of the intended recipient(s). Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and destroy all copies. Under no circumstances do ReferAll or [[SchemeProvider]] accept legal responsibility for the contents of this message. Recipients are recommended to apply their own virus checks to this message on delivery.
Refer-all Ltd (T/A ReferAll) is a limited company registered in England and Wales with company number 6830602.
Registered office is Office 5 The Mill Building, 31-35 Chatsworth Road, Worthing, BN11 1LY.
Finally, select all tasks on the dashboard you have completed and click one ‘Complete’. This will complete all selected tasks.
Referrals without an email address: Initially email ReferAll your template letter/s (with your questionnaire included in the letter) using the guidance articles: https://support.refer-all.net/a/solutions/folders/17000029578
Our technical team upload to your scheme.
Letters can be generated in List Referrals under the Batch Actions tick box. Here's the process:
Step 1: Create a substate task (see attached example) this will create a task on the dashboard and apply the substate you create.
Step 2: List Referrals, filter by Substate tasks
Step 3: Select All referrals, then scroll down to Batch - Print Letter
Step 4: Select the appropriate Letter template from dropdown
Step 5: Print Letters
Step 6: When the file is ready the number will change in the Messages icon
Step 7: Download and Print
Step 8: Batch Action - Complete Task / Raise Task: Select the Substate task you wish to mark completed, click Complete Task