Follow the steps below:
- Click on the Text Messages icon
- Default selection is the Text Messages radio button
Filter by:
- Scheme
- Delivered
- Use & Owner (if required)
- Dates: From - To
Click Search
The total number of delivered text messages is displayed on the right hand side above the list of messages:
For average usage stats, divide the total / number of months / weeks.
To find the average for more than one scheme, repeat the above steps for each scheme and total as you go; then divide by the number of weeks / months.
N.B. If the reason relates to credits spent during x time period, please be aware failed text sms are charged for (by our provider). I
Repeat the above with the Failed radio button selected and make a note of the total, finally totally Delivered and Failed. Continue with your calculations as above.
Sent v Delivered status
Normally, a status update is securely sent back from the mobile network/provider to let us know whether the message was delivered or if there was a problem. When we receive that information, the status is updated accordingly in the related referral and Text Messages tab.
However, not all mobile networks/providers send these updates back. If we don't receive any further response after the messages are sent, so the status remained as Sent.
Any questions? Let us know by submitting a support ticket and we'll get back to you.