ReferAll Help Centre
Visit our blog
Raise a Support Ticket
Go to Customer Portal
Get organised with your Referrals
Getting Started Guides
ReferAll Basics
Adding referrals and more
Get organised with your Referrals
How to manage the status of a referral
View, complete and send Questionnaires
Book and manage sessions
Communicate effectively with your referrals
Create, send and report on text messages
Create, send and view email delivery status
Spend less time on essential Tasks
Tasks
Bulk actions
Analyse your Service Data
Product updates
Security
2-Factor Authentication
MyReferAll
Referrers
FAQ's
Activities and Sessions
Questionnaires
Referral statuses
Referral record
Email
Exports
Integrations
Back to home
ReferAll Help Centre
Get organised with your Referrals
Getting Started Guides
ReferAll Basics
Adding referrals and more
Get organised with your Referrals
How to manage the status of a referral
View, complete and send Questionnaires
Book and manage sessions
Communicate effectively with your referrals
Create, send and report on text messages
Create, send and view email delivery status
Spend less time on essential Tasks
Tasks
Bulk actions
Analyse your Service Data
Product updates
Security
2-Factor Authentication
MyReferAll
Referrers
FAQ's
Activities and Sessions
Questionnaires
Referral statuses
Referral record
Email
Exports
Integrations
Get organised with your Referrals
Whatever your pathway for receiving referrals, you'll want to process information swiftly and efficiently. This section shows you how.
Substates and their uses
Referral history + deleting a history note
How to view and filter tasks on the dashboard
Referral owner: Assign or Change Owner
Upload a document to ReferAll
Referral name in red/ Mark Important
Risk Assessment
Change Participating Date
Add or remove a referrer to/from a referring organisation
How can I delete a Referral from the system?
Mark a patient as deceased
User & Event-Based Tasks
How to manage the status of a referral
How can I change the status of the referral?
Change referral status from Left Early to Intends to Participating
Change referral status from Completed to Participating
Change referral status from Participating to Completed
Change referral status from Referred to Intends to Participate
Change referral status from Referred or Intends to Participate to Not Participating
Change referral status from Participating to Left Early
Change referral status from Intends to Participate to Participating
Change referral status from Not Participating to Referred
Change referral status from Participating to Intends to Participate
Changing a referral from Not Participating to Intends to Participate
Change the reason for Not Participating/Left Early
See more