ReferAll has an automatic checking mechanism that prevents a new referral from being added if an active referral for the person already exists.
If you see this red error message after inputting a new referral and clicking the submit button
"Patient referral cannot proceed. The patient already has an active referral in this scheme."
This message will display if the client has a referral in any of the following statuses:
- Referred
- Intends to Participate
- Participating
What action can you take?
- Head to the Search icon.
- Search for the client and click Search.
- All referrals for the client in the scheme will display below, displaying the status of each referral (if > one).
- Process the 'active' referral accordingly. N.B. In some cases, you may not need to add a new referral, or depending on your scheme process flow you may need to change the status to 'end' and then add the new referral.