Every software company has its procedure for change request management. This article covers configuration changes that are available in ReferAll and the process for requesting one.
Who is this article intended for?
Super Admin Users
What constitutes a configuration change?
Configuration changes add to or remove features currently available in ReferAll that are not configured for your scheme/s or if you need to update your service information, for example, an updated consent statement. For example, if you would like to change the options in the medication conditions section of the referral form, the first step is to submit your request by submitting a support ticket.
Configuration changes do not involve the introduction of new features.
Configuration changes are typically provided at no extra charge to the customer, unless they require our developers to perform additional work.
Many of our add-on solutions, for example MyReferAll or API access for online Referral Forms are available in our pricing table (please ask your account manager or our support team for details).
How change requests management works in ReferAll
Change management in ReferAll is a well-organised set of procedures. In general, these procedures include the following activities:
- Keeping you informed of the change request status and schedule.
- Co-ordinating with associated partners where applicable.
- Anticipated GoLive date if relating to a significant change
ReferAll's Collection of Standard Questionnaires
To explore the current selection of industry-standard questionnaires available for ReferAll customers, please feel free to submit a support ticket.